Frequently Asked Questions
Everything you need to know about our whimsical designs and ordering process.
How long will it take for my order to be made and shipped?
As most of our pieces are handmade to order, please allow 2-4 weeks for production before your item is shipped. Once dispatched, you will receive a tracking number via email.
Do you offer international shipping?
Yes, we ship our designs worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties.
What is your return policy?
We accept returns on standard-sized items within 14 days of delivery, provided they are in original condition with tags attached. Custom-sized garments and final sale items are not eligible for return.
How do I ensure I choose the correct size?
We provide a detailed size guide on each product page. Since our items are often structured or made of delicate tulle, we recommend measuring yourself accurately or contacting our support team for personalized sizing advice.
Can I request a custom length or modification?
We strive to make our pieces perfect for you. Please contact our customer service team prior to ordering to discuss potential customizations, such as hem adjustments or specific color requests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.